Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center

Visit our documentation under doc.tim-solutions.de for samples and guides.

  1. Help Center
  2. Service Desk

Report a bug

Required fields are marked with an asterisk*

Please describe the problem with reproduction steps and the description of the actual result compared to the expected result.

Please describe the environment, that is affected by the problem. Examples: "Dev", "Test", "UAT", "Staging", "Production", ...

Please insert the product version of TIM BPM, that is affected by the reported problem.

Please describe which process, activity, and/or form is affected by the problem.

Drag and drop files, paste screenshots, or browse

If available, attach the affected process definition (BPMN) and form (JSON). Screenshots and screen recordings are very helpful, too.

Powered by Jira Service Management
{"xsrfToken":"0db9f801927a9d1d23a191bb1503a05f8212baab_lout","branding":{"id":"3","key":"sd","name":"Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b3e68c12-9618-47e9-a8b8-dde95d6abb38/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MTUxYzAxYy1lMGY1LTRiNDEtOTkwMy0yYWZlZDY4MjM3MTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzZTY4YzEyLTk2MTgtNDdlOS1hOGI4LWRkZTk1ZDZhYmIzOCI6WyJyZWFkIl19LCJleHAiOjE3NzY3Njg3MjgsIm5iZiI6MTc3Njc2ODEyOH0.hrw-kyUjWgX1bQHYQ5gfTRMrTxVTysNDrs7c6iPegjU&client=8151c01c-e0f5-4b41-9903-2afed6823716&mode=fit","logoId":"b3e68c12-9618-47e9-a8b8-dde95d6abb38","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementMessageWiki":"<h4><a name=\"Samples%26amp%3Bguidelines%5C%5C\" target=\"_blank\" style=\"text-decoration: underline;\"></a>Samples &amp; guidelines<br class=\"atl-forced-newline\"></h4>\n<p>For samples and guidelines visit our documentation under <b><a href=\"https://doc.tim-solutions.de\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">doc.tim-solutions.de</a></b>.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<h4><a name=\"Bookaserviceappointment%5C%5C\" target=\"_blank\" style=\"text-decoration: underline;\"></a>Book a service appointment<br class=\"atl-forced-newline\"></h4>\n<p>If you need an appointment for installation, update or consulting, please feel free to <b><a href=\"https://outlook.office365.com/owa/calendar/TIMSolutionsGmbH1@tim-solutions.de/bookings/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">book a slot here</a></b>.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementMessage":"h4.Samples & guidelines\\\\\nFor samples and guidelines visit our documentation under *[doc.tim-solutions.de|https://doc.tim-solutions.de]*.\\\\\n\\\\\nh4.Book a service appointment\\\\\nIf you need an appointment for installation, update or consulting, please feel free to *[book a slot here|https://outlook.office365.com/owa/calendar/TIMSolutionsGmbH1@tim-solutions.de/bookings/]*.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#13a750","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b3232b85-f34f-431b-b74f-a70f93fdcedd/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MTUxYzAxYy1lMGY1LTRiNDEtOTkwMy0yYWZlZDY4MjM3MTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzMjMyYjg1LWYzNGYtNDMxYi1iNzRmLWE3MGY5M2ZkY2VkZCI6WyJyZWFkIl19LCJleHAiOjE3NzY3Njg3MjgsIm5iZiI6MTc3Njc2ODEyOH0.kRL63bZlFaUKNxaCyDOLvfW2ASW0zAn4YwAGJQV7YXA&client=8151c01c-e0f5-4b41-9903-2afed6823716&height=300&mode=fit","bannerMediaApiFileId":"b3232b85-f34f-431b-b74f-a70f93fdcedd","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#373737","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"sd","projectId":18432,"serviceDeskId":3,"name":"Service Desk","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"19","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":12679,"iconUrl":"https://taskinmotion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12679","groups":[4],"key":""},{"id":"24","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":12677,"iconUrl":"https://taskinmotion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12677","groups":[4],"key":""},{"id":"25","name":"Report Incident","descriptionHtml":"","callToAction":"Report Incident","introHtml":"<p>You found a potential incident or want to make sure that there is no incident?</p>","icon":12642,"iconUrl":"https://taskinmotion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12642","groups":[4],"key":""},{"id":"22","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":12678,"iconUrl":"https://taskinmotion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12678","groups":[4],"key":""},{"id":"16","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":12682,"iconUrl":"https://taskinmotion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12682","groups":[4],"key":""},{"id":"20","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12626,"iconUrl":"https://taskinmotion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12626","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[25,16,24,22,19]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"95a9a845-8249-38c7-93ad-fafea7235f55","appLinkName":"System Confluence","appLinkUrl":"https://taskinmotion.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://taskinmotion.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":3,"kbLinkDomainURLs":["https://taskinmotion.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"<p>Visit our documentation under <a href=\"https://doc.tim-solutions.de\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">doc.tim-solutions.de</a> for samples and guides.</p>","defaultLanguageHeader":"","defaultLanguageMessage":"Visit our documentation under [doc.tim-solutions.de|https://doc.tim-solutions.de] for samples and guides.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MTUxYzAxYy1lMGY1LTRiNDEtOTkwMy0yYWZlZDY4MjM3MTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMTk3NTQxMzIxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc3Njc2OTMyOCwibmJmIjoxNzc2NzY4MTI4LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.W7e6mpr5goMAQnNYcwGu_P4V_e8RSbFgyuhNB3f1dEs","targetCollection":"upload-user-collection--1197541321","endpointUrl":"https://api.media.atlassian.com","clientId":"8151c01c-e0f5-4b41-9903-2afed6823716","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":24,"projectId":18432,"issueType":{"id":"10203","name":"Support"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":12677,"iconUrl":"https://taskinmotion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12677","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please describe the problem with reproduction steps and the description of the actual result compared to the expected result.","descriptionHtml":"<p>Please describe the problem with reproduction steps and the description of the actual result compared to the expected result.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12982","fieldConfigId":"16057","label":"Affected Environment","description":"Please describe the environment, that is affected by the problem. Examples: \"Dev\", \"Test\", \"UAT\", \"Staging\", \"Production\", ...","descriptionHtml":"<p>Please describe the environment, that is affected by the problem. Examples: \"Dev\", \"Test\", \"UAT\", \"Staging\", \"Production\", ...</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12981","fieldConfigId":"16056","label":"Affected Version of TIM BPM","description":"Please insert the product version of TIM BPM, that is affected by the reported problem.","descriptionHtml":"<p>Please insert the product version of TIM BPM, that is affected by the reported problem.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12983","fieldConfigId":"16058","label":"Affected Context (Process, Activity, Form)","description":"Please describe which process, activity, and/or form is affected by the problem.","descriptionHtml":"<p>Please describe which process, activity, and/or form is affected by the problem.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"If available, attach the affected process definition (BPMN) and form (JSON). Screenshots and screen recordings are very helpful, too.","descriptionHtml":"<p>If available, attach the affected process definition (BPMN) and form (JSON). Screenshots and screen recordings are very helpful, too.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/24","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/24","calendarParams":{"firstDay":0,"date":"2026-04-21T12:42:09+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"95a9a845-8249-38c7-93ad-fafea7235f55","appLinkName":"System Confluence","appLinkUrl":"https://taskinmotion.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://taskinmotion.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":3,"kbLinkDomainURLs":["https://taskinmotion.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MTUxYzAxYy1lMGY1LTRiNDEtOTkwMy0yYWZlZDY4MjM3MTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMTk3NTQxMzIxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc3Njc2OTMyOSwibmJmIjoxNzc2NzY4MTI5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.2UwqToqws0dpWghCJiv2OUzGPnUmceL2o8OETh2oxuI","targetCollection":"upload-user-collection--1197541321","endpointUrl":"https://api.media.atlassian.com","clientId":"8151c01c-e0f5-4b41-9903-2afed6823716","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=taskinmotion","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0db9f801927a9d1d23a191bb1503a05f8212baab_lout","baseUrl":"https://taskinmotion.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://taskinmotion.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"8151c01c-e0f5-4b41-9903-2afed6823716","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"49c10d42b2cc427ab90d4d14055b278f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://taskinmotion.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}