{"xsrfToken":"bdf689c373a6bdd8af98a9e776b3146e0cb74b21_lout","branding":{"id":"3","key":"sd","name":"Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/87c13571-40c6-4092-83fe-8f10bf4dea8a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MTUxYzAxYy1lMGY1LTRiNDEtOTkwMy0yYWZlZDY4MjM3MTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg3YzEzNTcxLTQwYzYtNDA5Mi04M2ZlLThmMTBiZjRkZWE4YSI6WyJyZWFkIl19LCJleHAiOjE3Mzg3MzgzNjcsIm5iZiI6MTczODczNzc2N30.6HD57zBgrk9Xmeo3iAbsUDVWOpCFo0tnFqUVjlwwBgE&client=8151c01c-e0f5-4b41-9903-2afed6823716&mode=fit","logoId":"87c13571-40c6-4092-83fe-8f10bf4dea8a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementMessageWiki":"<h4><a name=\"Samples%26amp%3Bguidelines%5C%5C\" target=\"_blank\" style=\"text-decoration: underline;\"></a>Samples & guidelines<br class=\"atl-forced-newline\"></h4>\n<p>For samples and guidelines visit our documentation under <b><a href=\"https://doc.tim-solutions.de\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">doc.tim-solutions.de</a></b>.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<h4><a name=\"Bookaserviceappointment%5C%5C\" target=\"_blank\" style=\"text-decoration: underline;\"></a>Book a service appointment<br class=\"atl-forced-newline\"></h4>\n<p>If you need an appointment for installation, update or consulting, please feel free to <b><a href=\"https://outlook.office365.com/owa/calendar/TIMSolutionsGmbH1@tim-solutions.de/bookings/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">book a slot here</a></b>.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementMessage":"h4.Samples & guidelines\\\\\nFor samples and guidelines visit our documentation under *[doc.tim-solutions.de|https://doc.tim-solutions.de]*.\\\\\n\\\\\nh4.Book a service appointment\\\\\nIf you need an appointment for installation, update or consulting, please feel free to *[book a slot here|https://outlook.office365.com/owa/calendar/TIMSolutionsGmbH1@tim-solutions.de/bookings/]*.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#55b23e","helpCenterTitleColor":"#373737","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b66e3d6e-cb78-4eac-9c79-94906dbd7c38/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MTUxYzAxYy1lMGY1LTRiNDEtOTkwMy0yYWZlZDY4MjM3MTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI2NmUzZDZlLWNiNzgtNGVhYy05Yzc5LTk0OTA2ZGJkN2MzOCI6WyJyZWFkIl19LCJleHAiOjE3Mzg3MzgzNjcsIm5iZiI6MTczODczNzc2N30.El6OJeqQr86yjLFZKb2Luu9qPrNGNkGKPjjp5pC-lx0&client=8151c01c-e0f5-4b41-9903-2afed6823716&height=300&mode=fit","bannerMediaApiFileId":"b66e3d6e-cb78-4eac-9c79-94906dbd7c38","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"sd","projectId":18432,"serviceDeskId":3,"name":"Service Desk","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"19","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":12679,"iconUrl":"https://taskinmotion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12679","groups":[4],"key":""},{"id":"24","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":12677,"iconUrl":"https://taskinmotion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12677","groups":[4],"key":""},{"id":"25","name":"Report Incident","descriptionHtml":"","callToAction":"Report Incident","introHtml":"<p>You found a potential incident or want to make sure that there is no incident?</p>","icon":12642,"iconUrl":"https://taskinmotion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12642","groups":[4],"key":""},{"id":"22","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":12678,"iconUrl":"https://taskinmotion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12678","groups":[4],"key":""},{"id":"16","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":12682,"iconUrl":"https://taskinmotion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12682","groups":[4],"key":""},{"id":"20","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12626,"iconUrl":"https://taskinmotion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12626","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[25,16,24,22,19]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"95a9a845-8249-38c7-93ad-fafea7235f55","appLinkName":"System Confluence","appLinkUrl":"https://taskinmotion.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://taskinmotion.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":3,"kbLinkDomainURLs":["https://taskinmotion.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"<p>Visit our documentation under <a href=\"https://doc.tim-solutions.de\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">doc.tim-solutions.de</a> for samples and guides.</p>","defaultLanguageHeader":"","defaultLanguageMessage":"Visit our documentation under [doc.tim-solutions.de|https://doc.tim-solutions.de] for samples and guides.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MTUxYzAxYy1lMGY1LTRiNDEtOTkwMy0yYWZlZDY4MjM3MTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE4NDMyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3Mzg5NjcsIm5iZiI6MTczODczNzc2N30.34-P50xbr0n2MBkdPXuraGkZ0QeNH4q5fC1Na9mzfWg","targetCollection":"upload-project-18432","endpointUrl":"https://api.media.atlassian.com","clientId":"8151c01c-e0f5-4b41-9903-2afed6823716","tokenDurationInMins":20}},"reqCreate":{"id":16,"projectId":18432,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":12682,"iconUrl":"https://taskinmotion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12682","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please describe the kind of technical support you are asking for.","descriptionHtml":"<p>Please describe the kind of technical support you are asking for.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12982","fieldConfigId":"16057","label":"Affected Environment","description":"Please describe the environment, that is affected. Examples: \"Dev\", \"Test\", \"UAT\", \"Staging\", \"Production\", ...","descriptionHtml":"<p>Please describe the environment, that is affected. Examples: \"Dev\", \"Test\", \"UAT\", \"Staging\", \"Production\", ...</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12981","fieldConfigId":"16056","label":"Affected Version of TIM BPM","description":"Please insert the product version of TIM BPM, that is affected.","descriptionHtml":"<p>Please insert the product version of TIM BPM, that is affected.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12983","fieldConfigId":"16058","label":"Affected Context (Process, Activity, Form)","description":"Please describe which process, activity, and/or form is affected.","descriptionHtml":"<p>Please describe which process, activity, and/or form is affected.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"If available, attach the affected process definition (BPMN) and form (JSON). Screenshots and screen recordings are very helpful, too.","descriptionHtml":"<p>If available, attach the affected process definition (BPMN) and form (JSON). Screenshots and screen recordings are very helpful, too.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/16","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/16","calendarParams":{"firstDay":0,"date":"2025-02-05T07:42:48+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"95a9a845-8249-38c7-93ad-fafea7235f55","appLinkName":"System Confluence","appLinkUrl":"https://taskinmotion.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://taskinmotion.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":3,"kbLinkDomainURLs":["https://taskinmotion.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MTUxYzAxYy1lMGY1LTRiNDEtOTkwMy0yYWZlZDY4MjM3MTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE4NDMyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3Mzg5NjgsIm5iZiI6MTczODczNzc2OH0._JK5WxWg9v6huLcj1dKm0OkkFJ8VsarH1-aR09Nbf04","targetCollection":"upload-project-18432","endpointUrl":"https://api.media.atlassian.com","clientId":"8151c01c-e0f5-4b41-9903-2afed6823716","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}